The debate around third-party delivery apps is intensifying amid the economic impacts of COVID-19
In deep dive with Restobiz, Laurent May discusses the dichotomy of third-party delivery services, and what options restaurants have in the face of temporary fee caps, and changing market forces.
“People outside the industry are quite shocked about just how low the margins are in this business,” he tells RestoBiz. “That’s why I think when you have big companies aggressively marketing to restaurants and consumers, you have no choice. It’s almost a de facto monopoly of consumer demand. It’s a channel you cannot ignore. They provide you two things: a marketplace to deliver you customers that you may not be addressing, and delivery services. That’s the value proposition.”